Adventures in Customer Service H&D

I’ve been wary about ordering from Harry & David since their bankruptcy last year, but finally could stand the lack of Moose Munch no longer. The local Target used to carry a nice array of H&D products, but I presume the bankruptcy is to blame for the disappearance of my beloved popcornd and chocolate snack.

Using my mother’s birthday as an excuse to treat myself (hey, I was already ordering from them anyway!), I picked out four flavors of yummy goodness and awaited the mail delivery. Opening the package, I couldn’t help but wonder if my fingers were working without conscious thought on ordering day. Why would I have nothing but milk chocolate products? Why did I have two of the same one? This can’t be right… I hit the email archive to see what I’d actually ordered, and I wasn’t crazy – Harry & David screwed up my order. *sigh*

After alerting them, I got an email two days later (which is an eternity in internet time, but they are primarily a fruit delivery company so we must make allowances) which told me they were shipping me the correct set and to please keep the wrong order as well.

So, that worked. I’m still wary of post-bankruptcy H&D, but at least I got some extra confection out of the deal. Oh, and their S’Mores flavor is really good.