Adventures in Customer Service H&D

I’ve been wary about ordering from Harry & David since their bankruptcy last year, but finally could stand the lack of Moose Munch no longer. The local Target used to carry a nice array of H&D products, but I presume the bankruptcy is to blame for the disappearance of my beloved popcornd and chocolate snack.

Using my mother’s birthday as an excuse to treat myself (hey, I was already ordering from them anyway!), I picked out four flavors of yummy goodness and awaited the mail delivery. Opening the package, I couldn’t help but wonder if my fingers were working without conscious thought on ordering day. Why would I have nothing but milk chocolate products? Why did I have two of the same one? This can’t be right… I hit the email archive to see what I’d actually ordered, and I wasn’t crazy – Harry & David screwed up my order. *sigh*

After alerting them, I got an email two days later (which is an eternity in internet time, but they are primarily a fruit delivery company so we must make allowances) which told me they were shipping me the correct set and to please keep the wrong order as well.

So, that worked. I’m still wary of post-bankruptcy H&D, but at least I got some extra confection out of the deal. Oh, and their S’Mores flavor is really good.

Stoopid Suddenlink

While playing Cityville and checking GearDiary for new geekery, suddenly the internet stopped. DNS requests are failing as unresolved for such smaller and little-known sites as Google. As of now, 20 minutes later, I cannot get to Google or Facebook or Youtube or GearDiary. Somehow, I can get to Woot and LOLCats and Livejournal.  Yet another example of high quality Suddenlink service.

SOPA

There are some people who are expressing incredulity that anyone believes the Internet Blackout scheduled for the 18th is a good idea. The argument goes something like this, “Not producing content on Wednesday is like not buying gasoline on Wednesday. You’ll just do the writing on Tuesday or Thursday, so what do you gain?” This fungibility theory of content is, I think, missing the point. While boycotting Texaco for one day is relatively pointless and unnoticed by the corporation you’re trying to hurt, that is not at all like blacking out Wikipedia for one day.

While gasoline boycotts are intended to send a message to the big oil companies (who don’t even notice the blip), the Internet Blackout is intended to raise awareness among the non-geek set. Those of us who read Gizmodo or Slashdot are very well versed in SOPA/PIPA and DMCA and all the other acronyms we hate to see pop up in a news story. But, think about your less-geeky friends who don’t know that DMCA is evil and don’t know what DRM is. They are like Jon Stewart, who only last week had someone in his audience ask him about SOPA and he had to profess complete ignorance. The normal folks in the world have not been following the SOPA debate and they aren’t mad about the United States attempting to erect the same sort of censorship plans as China (with the added benefit of giving corporations nearly unilateral police powers to shut down any site they don’t like).

How to get those non-geek people to add their voices to those of Vint Cerf and Eric Schmidt (who have already been ignored by Congressional committees because they don’t understand all that computer stuff)? You need to get their attention in a way that is hard to ignore. Since most people use Google regularly and Wikipedia frequently, slapping a giant black banner on those sites with, “Imagine if this site was down forever” will make at least some of them pay attention to what our elected representatives are proposing to do in our names. SOPA is bad legislation, it’s bad information security, it’s bad business. And, it won’t stop one damned pirate anyway.

Andysocial.com will be offline tomorrow. I know nobody will notice, since I have virtually no visitors, but it makes me feel better anyway.

Razer Concepts

Switchblade playing QuakeLast year, Razer introduced the Switchblade mini-PC concept at CES. The idea was that you’d have a netbook-sized device which was primarily aimed at gaming, costing under a grand. It had a keyboard backed with a backlit LCD, so the keys would change to reflect whatever game you were playing. Something always felt off to me about this concept – what about the mouse? Every demo was behind glass or on video. Nobody actually saw this thing being used by a real human. It had a touchscreen, but no trackpad (nor room for one). And yet they told everyone that it would be great for playing first-person shooters as a gaming PC on the go. If you’re on the go, do you really want to bring along a mouse that is half the size of the computer itself? Or, do you want to poke the little bitty screen to move, thereby obliterating your view of the game?

Razer BladeEventually, Razer announced an actual product with Switchblade DNA, the Razer Blade. This is a full-sized laptop, and it still has some might morphin’ key action (for ten special keys), but they added a trackpad where the number pad would go on a normal PC 104-key keyboard. This seems like a great location for a trackpad for right-handed people and a complete deal-breaker for lefties. Also, that trackpad has a screen under it to allow the “screenpad” to reflect game-specific details. Nifty. Of course, it also costs over two thousand dollars.

Fiona Render

This year, Razer is showing off the Project Fiona concept gaming device. Instead of a tiny laptop, it’s a largish tablet. Unlike any tablet you’ve ever seen, it includes gaming sticks bolted to the sides. Using an analog stick to replace the mouse is at least plausible, although I wonder how it would work in action. Fortunately, many FPS games include gaming controller support, so they should work well with this device. But, it’s still not going to work for those games which really need a mouse, like strategy games and war games. Just like the Switchblade before it, Razer claims to be aiming at prices below a grand for this Windows 8 tablet with a Core i7 CPU and otherwise secretive parts.

What do you think, does this make sense to you? And do you think anything close to this design will ever be available for anywhere close to this price?